We’re here to assist you every step of the way.

Below you’ll find answers to some of our most frequently asked questions. If you need further help, our support team is always available.

Orders
How do I place an order?

Simply select your desired piece, add it to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email confirmation.

Can I change or cancel my order?
Orders are processed quickly. Please contact us as soon as possible if you need to make changes, and we’ll do our best to assist.

Shipping
Do you offer delivery?

Yes, we offer secure delivery. Shipping details and timelines are provided at checkout.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email.

Returns

What is your return policy?

We offer a 15-day return policy from the date of delivery. Items must be unused, unworn, and returned in their original packaging.

For full details, please visit our Return Policy page.

Jewelry Care
How should I care for my jewelry?

To maintain its beauty, avoid contact with water, perfumes, lotions, and harsh chemicals. Store your jewelry in a dry place when not in use.

Payments
What payment methods do you accept?

We accept secure online payments through trusted payment providers available at checkout.

Still need help?

If your question isn’t listed above, feel free to contact us.

📧 Email: vandeliore02@gmail.com

🕒 Response time: Within 24–48 business hours